Introduction 

At Aurastyles, we are committed to providing a smooth, reliable, and trustworthy shopping experience for all our customers. We believe in fairness, transparency, and timely resolution of any concerns. Our Grievance Redressal PAuraStylesolicy is designed to ensure that all customer issues are addressed promptly, professionally, and in compliance with applicable laws. 

What is a Grievance? 

A grievance is any complaint, issue, or dissatisfaction arising from a product or service purchased on our platform for which a customer seeks a resolution. This may include concerns related to: 

• Product quality or defects 
• Incorrect, delayed, or failed deliveries 
• Payment or transaction issues 
• Problems with returns, refunds, or exchanges 
• Unsatisfactory customer service 
• Queries regarding our policies 

How to Raise a Grievance 

If you have a concern, please contact our support team using the following steps: 

• Visit the Help Centre or Contact Us section on our website or mobile app. 
• Select the relevant category or topic that matches your issue. 
• Submit your grievance with all necessary details, including your order ID, a clear description of the problem, and any supporting images or documents. 
• Once submitted, our support team will review your complaint and respond as quickly as possible. 

Escalation to Grievance Officer 

If your concern is not resolved or you are unsatisfied with the response from our support team, you may escalate the matter to our Grievance Officer. In line with the Information Technology Act, 2000, and other applicable laws, Aurastyles has appointed a dedicated Grievance Redressal Officer to oversee complaint resolution, ensure fairness, and handle escalated matters. You can contact the Grievance Officer directly at:futurefindsinnovationspvtltd6@gmail.com 

Grievance Handling Process 

After receiving your grievance, we will acknowledge it within 48 hours via email. A unique grievance ID will be generated and shared with you to track the progress of your complaint. Our team, along with the Grievance Officer, will make all reasonable efforts to resolve your grievance promptly, usually within seven working days or as required under applicable law. You will receive regular updates through your registered communication channel. 

Closure of Grievance 

A grievance will be considered resolved under the following circumstances: 
 

• When you receive a satisfactory resolution from our support team or Grievance Officer 
• When there is no response from you within a reasonable period after a resolution is offered 
• When a final resolution has been communicated according to our policies and applicable law 

Contact Us 

For any further questions or to submit a grievance, please reach out to us at: 

futurefindsinnovationspvtltd6@gmail.com